Keychron key not working I select it, click "Connect" and nothing happens. Turn on your PC’s Bluetooth and search for the keyboard to connect it. I’m new to QMK/VIA. The firmware update worked! I flashed the 'Keychron Link' with the USB-A firmware update while it was connected via USB cable. I'm using an adaptor to go from USB to USB C since my Macbook only has USB C ports and the cable delivered with the Keychron is USB C to USB I was thinking about buying a third-party USB C to USB C cable but I'm not sure if the adaptor is the bottleneck here. It is really very easy to open it and fill in some fabrics. Try Boot Magic. (At this stage it won’t turn on, switching bt or cable or any possible way, no light, fn+b also not working) Connect the keyboard using the keychron‘cable and switched back to cable, LED was alive, keyboard alive. The F1-F12 keys are acting strange, nothing happens when I press them one at a time. It occurs both in wired and Bluetooth mode. My MAC does not have a normal USB port. Tried all the other keys and they're working fine but just the right shift is not working at all. Map for toggle key: layer 0 = TG(1), layer 1 = TG(2), layer 2 = TG(3), layer 3 = TO(0) // not sure why TG(0) isn't working My Keychron does charge, but when I put it in wired mode it doesn't type anything. Is there a hot key to lock those or is this where the QMK/VIA part comes in? 😜. The switches on the side are set to Mac/OS and BT respectively. All function keys and multimedia keys work fine with my computer when using other keyboards, all of the function keys on my K2 work, and the multimedia keys for F1-F6 work. 12. But I don't see it happening (i. app/ site and click "Authorize device", I see the K15 listed. This did not work, even with the keyboard in cable mode. Otherwise, you need to check the pins on the motherboard and daughterboard. Nov 22, 2023 · You can customize each key on each layer of your keyboard with VIA, there are two layers for Mac, and two layers for Windows. Then replug the Keychron keyboard. I have run the troubleshoot for Bluetooth and tried to update any drivers necessary. I can confirm the same behavior with my K10 Pro. I just picked up a Keychron K4 RGB from Amazon, and the second day of owning it I noticed that my "x" key does not work. PCB is not fried, they work completely fine Switches on PCB and plate only (without foam) Still works fine Check to see if switch pins were bent Used a different switch Anti-static fix (on Keychron's website) But keys start to not register when I screw everything together. For me, the volume up and down work fine, but the mute (fn + F10) do not work. While the keyboard is disconnected, press and hold the ESC of the keyboard and simultaneously connect the keyboard to the computer with the USB cable. Physical keys work, as I can bind other key to them and the work. Feb 15, 2023 · On my Windows computer, the function keys on my K series keyboard do not work, and Windows and Alt keys are switched. Anyone else have this problem or have a solution? edit: problem solved! Hi, I’m sorry to hear about this case. VIA and physical keyboard is now different and it used keys based on original layout itself. Problem: Brand new Keychron K8 Pro and the "F" key hardly works (~20% of the time it decides to work). What wattage do you suggest for charging the keyboard? Can Mac detect the battery percentage of the keyboard? The keyboard is no longer under the Device Manager. Feb 7, 2023 · For the regular K series, please try the following solution: (1) Please try a different device and check if it works in cable mode. today after using the Keychron K8 ISO DE for almost a year, the key row yxcv produces the wrong input, it prints just a bunch of random characters in a row. Keychron has a site showing them disassembling the side panels; this did NOT work for me. But for some reason the left windows-key just doesn't work. Im on a mac mini. I'm running Macos with a K2, and when I have the system preference "Use F1, F2, etc. I just can't jump between vol 50 and 0 through function keys. Instead of typing the numbers, it appears that 4862 are now direction keys (left, up, right, down). (without the case). I connected the keyboard via USB to my Surface Pro and the keyboard is not responding. Change the Battery. We found a possible reason. Received my Keychron K2 yesterday and got issues letting the F-keys act as F-keys. Hi, I have a keychron k8, this afternoon the button "two" key suddenly didnt work at all. ). ) Welcome to r/Keychron, an unofficial support and discussion forum for Keychron mechanical keyboards. I am almost certain this is a hardware issue. Using and online keystroke checker, I checked all the keys. Now, pressing the FN key + any of these keys, the secondary functions (media control/explorer and whatnot) DO work, but the keys do not work as F-keys at all. (3) Try connecting your keyboard directly to your computer, bypassing any USB hubs. With my Q10, I go into the keymap screen but with the K15, nothing happens. I checked if the problem could be the PCB or something, but that same key works fine on my Macbook. Yea so I just bought A keychron K6 Non Hot-Swappable Gateron Browns, everything works perfectly fine except the left shift button. Sometimes rechargeable batteries, despite of showing full charging are not giving required power to the keyboard. Hi, I just bought a v1 and the knob isn't working. If the issue persists, Could you take a video showing the keyboard issue and send it to support@keychron. I just got the V1 Max and i love it. So after some research I installed the new firmware for the iso Keyboard but I think the factory reset Key Combination fn + J + Z is not working. Just received the keyboard but it seems that right shift is not working at all. Ask questions, seek advice, and dive into topics related to If the switch and socket have no problems, please test the defective key on VIA and shoot a video (How to do a Keyboard Test for the QMK/VIA Enabled Keychron Keyboard). I did a factory reset (fn + J + Z) and nothing, I haven't changed any settings on my laptop, the laptop keyboard works fine. Some customers received Q3 Pro SE and found that an entire row of keys did not work, mainly the row of number keys. Hello, I‘m sorry to hear about this case. As such my first customisable hotswap keyboard. I'm not sure what happened; the keyboard just gradually lost all its functioning within a day. Connecting the Keyboard to different devices Changing the actual switch against one of a good, working key. Thanks a lot for this! My keyboard is not recognized by Keychron Launcher, what should I do? When I plug my keyboard on my computer, a “USB Power Surge” message appears and all my devices stop working (mouse, Wacom, headset, etc. But mine revived by doing so. However, the next day my Windows key stopped working. Windows key doesnt work (I disabled it via Win10). When I try to do shortcuts they don't work. For example, the Q1 keyboard comes with 81 keys, so you can remap up to 324 keys (81 x 4) you want. I might be missing some basic settings to make this work? Edit 1 (based on questions asked in comments) - Being newbie in customizing the keyboard, didn't consider Level at all. (2) If it doesn't help, try to factory reset your keyboard by holding fn/fn1+ Z + J for 4 seconds. Am I Really not able to use BT functionality while charging? Is this expected? You can make all keys "transparent" in layer 2 and 3 afterwards. I have the wire connected to a charger not to a computer, as I use this with multiple computers wired mode just doesn’t work for me. There are some software things that can affect winkey specifically, you want to try the kb in both windows and mac mode before you declare it a hardware problem. keys as standard function keys on external keyboards" selected, F1-4 & F7-12 act as the F keys & using fn+F# performs the special key (mission control, media playback, etc). What I did next was to use the original cable that comes with the keyboard. Wanted to see if anyone else has this problem / has a solution for it. What should I do now? (sent a video to support@ but it seems there is no reply yet) I just got my K4 V2 today from Amazon, got it set up and it all seemed to be working perfectly, but when typing an email I realized that the tab key was not working. Recently, the command key and option key on my Keychron K2 are not working as they do on the native MacBook Pro keyboard. However the usb c wireless receiver doesnt really connect with the keyboard. Hold down the Esc key and connect the USB. When I press command + c I get this (ç). Installed switches and keycaps today. By systematically following these troubleshooting steps, you can likely resolve the issue at home. or others similar to this) The reason causing it: The windows have installed the Apple Keyboard's drive for the Keychron keyboard. I have done the following so far: Did the keyboard reset with pressing down the keys for 5 seconds May 26, 2024 · Hold the Fn + 1 (NOT F1) keys until the Bluetooth Indicator flashes on. Tried to factory reset but still same behavior. I tested on multiple systems in wired and bluetooth and still no change. 3/ Make sure your laptop/ device's software is installed and up-to-date. How to fix it: Remove the Apple drivers, uninstall the keyboard from the Windows Devices Manager. According to the VIA configuration, the knob should lower and raise the volume, but it doesn't do anything. Troubleshooting: I've tried everything short of a factory reset, and yes I have reached out to customer support. com? Our team will check your keyboard problems and provide solutions to you. I did not use the tape mod, because I wanted less noise, not add more noise in my direction. (2) Make sure your device's software is installed and up-to-date. e. 0 connection and a USB-C type tip on the other end which you connect to the keyboard. UPDATE: I fixed it. One key does not work/register/respond on my Q3. I purchased the barebones version. The multimedia keys for F7-F12 don't work on my K2 v. Please disassemble the keyboard (How To Disassemble Keychron Q1 Keyboard) and check whether: (a) The indicator on the daughterboard is on. true. When I go to the https://usevia. Please try to pull out the Q key switch and replace the switch to see if it works normally? If the issue persists, Could you take a video showing the keyboard issue and send it to support@keychron. Dec 24, 2019 · We were recently reported with a hidden problem of the K2 keyboard, we feel blessed to discover in early-stage and lead to the progress of our quality check process. Same thing happened. If the switch and socket have no problems, please test the defective key on VIA and shoot a video (How to do a key tester). Let the keyboard enter the state of preparing to update the firmware. Hope this helps. Its not a mainboard, not a GPU just a simple PCB inside a not that tight casing. Hey hey! Just picked up the K13 Pro and noticed that the numpad keys won’t actually type numbers. I just got my Keychron K8 and am pretty happy with it, so far. Please follow the steps below to troubleshoot. 0/3. We will have our tech team check out the problem and find a I had a similar problem on my Mac, had to download the VIA file for my Q2 on the keychron site, open VIA with my keyboard unplugged, go to Settings and turn on the Show Design tab option, then go the Design tab, drag and drop the config file, and plug my keyboard again. This has a USB 2. It shows the volume OSD with the X to indicate it's muted, but the audio is not affected. Did not see anything in the documentation or online so thought I’d consult the Ordered Keychron K4 Wireless Mechanical Keyboard (Version 2) RGB Backlight Aluminum Frame / Gateron (Hot-swappable) / Brown on January 28. This morning my K4’s numpad stopped working. Factory Reset with FN+J+Z. The only thing that works is a red LED on the left side when connected to power. Stuff I tried: Connecting via BT or cable. I ended up using a spudger carefully around the sides of the backplate to separate the backplate from the side panels, and then levered up from the sides and from the spacebar hole. com? Our team will check oh yeah that socket got pushed out you'd have to resolder the hotswap socket or get it replaced by keychron edit: i can't even see the socket so maybe they just didn't put one on the escape key? not sure how the warranty works with keychron but pop open the case to see if there's a socket flowing around the case (as long as it doesn't void warranty) 16 votes, 25 comments. Hey, happy its working again here an basic explanation how the wired mode works: The wired mode will charge the battery first and will bypass it when the battery reaches 100% since the keyboard need a minimum baterry % to start it needs some time when baterry is on 0% to charge it some %. Perhaps a reset might solve the problem. (1) Try to pop the keycap off and shoot some air in and around the cap first. Charge it for like 5 minutes. (Click to play the video below. The function key doesnt work either Key not working correctly even after replacing the switch Hey guys, I'm a new Keychron K10 user, and I love the keyboard so far, I have my own custom keycaps and I have replaced the default switches (which were gateron blues in this model) with Banana Milks. I'm so confused. It makes a sound when i connect the receiver to the pc but it doesnt show up on the device manager. Advantage now: you can use all 4 layers and assign a key to toggle the layers. All plugged in. I also tried switching the F and multimedia keys as per the manual (Fn + X + L) and no dice. Could you try the factory reset to your keyboard to see if this can fix your problem? Hold "Fn"+"Z"+"J" these three keys together for four seconds to do the factory reset. We will have our tech team check out the problem and find a proper solution for you. I can't do any shortcut or even open the Windows menu from the keyboard. How can I fix this? For the the screw-in stabilisers in the Keychron Q2, do they come pre-lubed or not lubed? My Q2 does not work. The RGB lighting does not even work. I updated the firmware and factory reset and the tab key still does not work. Hi Team, just received my new Keychron Q1 knob version today. Ask questions, seek advice, and dive into topics related to Keychron products. Nothing lights up (except charging led), my windows 10 laptop says it’s connected via BT but key presses result in nothing happening. I tried resetting the keyboard (FN + J + Z ) and nothing. F-keys 1, 2, 7-12 don't work. One key does not work/register/input properly. Welcome to r/Keychron, an unofficial support and discussion forum for Keychron mechanical keyboards. Please help. i tried swapping the switch with key 3, key 3 works fine with both switches but key two doesnt work at all with both switches. If your keyboard is not working in the cable mode, make sure you have followed these steps properly: 1/ Make sure you switch the toggle from Bluetooth to the Cable mode. 2/ Try to use the keyboard in cable mode with another laptop/ device. Hello! This morning I must have accidentally changed something on my keyboard. I was able to circumvent the problem by using LCmd + RCmd (Under Custom register) from the MacLayout, but it is not ideal in my opinion and should be fixed. The daughterboard should not have any problem if the light is red when plugged in. Not only that, but I can't use the windows key because it acts as if I'm pressing f10. Regardless of in cable mode or Bluetooth it does not work. I still can type on it but most of the shortcuts don't work, fn + X + L doesn't work either so I can't use the multimedia keys. For example, when I try to make a screenshot I get. I'm having this problem where my keyboard does not respond to any key presses. Switching between MAC and WIN mode. But LWin + RWin will not work even on other physical keys. Jul 29, 2024 · A non-working key on a Keychron keyboard can often be resolved with thorough cleaning or, if necessary, a switch replacement. The button of the knob works just fine, but the rotation of the knob isn't working at all. When I press a key on my hot-swappable keyboard, there is no input on my computer. It did not seem to initially work but after force-pairing (Holding Fn + 4 for four seconds AND THEN connecting the USB-A receiver) as stated in the guide, it worked. Keystrokes are very delayed/repeat randomly/have a huge lag/latency. 2 (non-hot swappable, Gateron brown switches). I also tried switching to Mac on Windows, but that didn't work. › When I try to copy: ç When I try to paste: √ It makes it incredibly complicated to work. Like the num lock key is not on (there is no num lock key). Whenever I press it, it makes this weird sound and get's a bit stuck halfway requiring additional force to press it down all the way. Oddly enough, if I lower the volume through the (fn + F11) to zero, it mutes normally. Maybe it is just a dust/debris-caused issue. Sounds like you may have hit a hot key to change the keyboard language settings - did you check out input sources to make sure it's not set to something else? From the page: Use keyboard shortcuts: Press Option-Control-Space bar to select the next input source in the Input menu, or Control-Space bar to select the previous input source. Keyboard is a keychron. ( like f1-f2 doesn't, but f3-f6 do work, then f7-f12 doesn't work. Have been using about a week and now nothing works on the bottom row. Please click on the Test Matrix (this is the mode to see if every key works on the keyboard) when you are testing. I've checked the switch and it's set to Windows. okymj ipimv pleb zrhso idiq dcpwe nqhtig mmk tbokyk ujfooh